Driftworks Complaints Procedure

Driftworks is dedicated to ensuring customer satisfaction is one of our highest priorities.
We recognises that in some instances, there may be times when a customer has cause to complain in relation to the provision of the products or services provided. Where this does occur we will treat all complaints received with due process, to consistently ensure that the issues are addressed, investigated and answered promptly and effectively.

  • Complaints can be raised in writing, by phone or in person. The method by which you inform us will not affect the processing of your complaint.
  • We aim to acknowledge all complaints within 5 working days of receipt.
  • An investigation will be carried out to enable us to provide you with a comprehensive and appropriate response to all issues raised.
  • A final response will be issued to you within 4 weeks of receipt of your complaint.
  • The final response will detail our understanding of your complaint, the investigations carried, the result of the complaint.
  • Where we are unable to provide a final response within the 4 week time frame, we will let you know what is outstanding to enable us to achieve this as well as an expectation date as to when we will be able to fully answer.

To raise a complaint with Driftworks

By Post: Driftworks Ltd, Unit 7 Tyseley Industrial Estate, Seeleys Road, Birmingham, B11 2LQ

By email: shop@driftworks.com

By phone: 0121 792 2000

For information on your rights, please see Citizens Advice

 

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