JOB - Customer Service Assistant at Driftworks HQ

Thread in 'Driftworks Products & Enquiries' started by Starkey, Jun 2, 2023.

  1. Starkey

    Starkey Administrator
    Staff Member

    Dec 1, 2010
    Likes Received:
    We are now welcoming applications for the full time position of Customer Service Assistant at Driftworks Ltd in Birmingham.

    This is a first line sales and customer service position, expanding on our existing team to meet customer demand.

    We are looking for a professional who:

    * Enjoys dealing with people
    * Is super friendly, polite, and confident
    * Is calm and patient under pressure
    * Has reasonable to good car knowledge
    * Has very good written English & proficient computer / typing skills
    * Is extremely well organized and accurate in their work
    * Has previous customer service experience
    * Can easily commute to Birmingham B11
    * Wants to be part of an exciting team leading the way in a growing market

    The role will essentially comprise of:

    * Answering telephone and email enquiries
    * Compiling special orders for customers
    * Managing & updating our customer order and ticket system
    * Liaising with other members of the customer service team
    * Dealing with face to face sales at the trade counter
    * Assisting the Logistics deparment unloading containers and putting away stock

    Hours & Salary:

    * 37.5hrs pw - 9am to 5:30pm - Monday to Friday
    * Being available for weekend work if we are doing trade stands or overtime during our busy periods
    *Competative Salary

    How to apply:

    Please send an email titled 'Customer Service Assistant Position' to with roughly no more than one page of the following information included:

    * Name
    * D.O.B.
    * A brief summary of your education and any relevant qualifications since
    * Previous job roles, with a brief rundown of your responsibilities, achievements and any professional training you have done
    * Are you currently working and what is your notice period?
    * A short paragraph explaining why you think you would be an ideal fit for the Driftworks family

    It is very important that before applying for this position you understand that you will not have anything to do with our fleet of competition & road cars. We are a very busy mail order business that dispatches hundreds of thousands of products a year. We don't work on customer cars. The vast majority of time spent in this role will be in the office and warehouse.

    Please do not call the office or contact us via Social Media about this job opportunity.




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